4/3/2024 0 Comments Google express live chat![]() ![]() Google Cloud Platform also gives DTDC the ability to analyse data in order to improve the efficiency and predictability of its services. Its technology leaders started reviewing their options and in early 2017 adopted a policy that embraced external models such as public cloud services. However, DTDC realised its technology operation could not deliver the agility, flexibility, and performance needed for the business to thrive in a highly disrupted industry. The business also operated a small disaster recovery facility in another city in India. This in-house data centre housed a completely virtualised server-storage environment and connected to all 522 offices by MPLS link or internet-based VPN services. “The express delivery businesses themselves are eager to embrace trends such as increased predictability of delivery, greater capacity utilization, and how vehicles can be run in the most efficient way possible.” External-facing technology policiesĭTDC had operated a traditional technology operation including in-house infrastructure located in a mid-sized data centre at its Bangalore headquarters. “For example, customers are looking for direct API integration between their systems and our tracking tools, rather than a mundane, old-style MIS-driven approach. “Businesses and consumers want information and answers now rather than later today or tomorrow,” Mrinal Chakraborty, Executive Vice President, Technology and Innovation, DTDC, says. ![]() ![]() Most of the large ecommerce businesses in the country have created their own express delivery arms and these are contributing to heightened customer expectations. However, like all businesses in the courier and logistics sector, DTDC is facing greater competition. It handles 450,000 shipments-primarily small to medium parcels-per day, has a direct presence in 12 countries, a presence through associates in 22 countries, and operates 16 gateway hubs.ĭTDC’s mission is to become India’s preferred express parcel provider with a focus on the consumer and the company aims to be valued at INR 5,000 crore (about US$778 million) by 2020. The business is second only to the government-owned India Post in the courier and logistics sector with 522 offices, more than 10,700 franchisees, and a 5,000 employee-strong workforce. Starting with seed capital of less than US$2,000, DTDC has grown to a US$175 million business with operations across the country and internationally. Among Indian courier and logistics businesses, using DTDC has expanded rapidly since its foundation in 1990. ![]()
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